Terms and Conditions Hotel ZÁTKůV DůM
Cancellation fees when canceling stay:
Additional terms and conditions
1. Prices and services
Approximate prices for accommodation and any other services are published in the presentation materials of the landlord (web pages, leaflets, etc.).The customer, however, is bound only by the confirmed price stated in the accommodation voucher.The range of services and prices contracted is bound by the listing in the voucher. The landlord is entitled to change the agreed parameters of his services in circumstances beyond his control (such as 'act of God').
2. Cancellation by customer
The customer is entitled to cancel the reservation any time prior to arrival. The cancellation should be in electronic writing form (email with confirmation) to firstname.lastname@example.org. The time of cancellation is determined by the date and time the email was sent.
In the case of larger groups an individual cancellation fee can be discussed.
The provider of accommodation ('the landlord') will not charge the cancellation fee in the following circumstances: family bereavement, hospitalisation of the customer or a family member, serious illness, military call up, disaster. For the previous reasons the customer has to provide proof within 3 days of the event.
These terms and conditions are an integral part of the reservation and accommodation voucher.